Refund policy

BUKKUNO Return & Refund Policy 

Coffee is a fresh, perishable product, so all coffee sales are final once shipped. We're not able to offer refunds based on taste preference — every batch passes a QC cupping before it ships. That said, if something about your coffee isn't working for you, email hello@bukkuno.com — we're happy to help with brewing adjustments or point you toward a better match.

Damaged, Defective, or Wrong Item — If your order arrives damaged, defective, or isn't what you ordered, please email hello@bukkuno.com within 7 days of delivery with your order number and photos of the situation — we'll arrange a replacement or store credit.

Merchandise — Merchandise can be returned within 14 days of purchase if unused and in its original packaging. Return shipping costs are the customer's responsibility, and a label fee may apply. Please email hello@bukkuno.com first to arrange your return — items sent back without prior authorization can't be accepted.

Cancellations — You can cancel your order within 12 hours of placing it, or before it ships, whichever comes first. Once an order has started processing, we're unable to cancel it. Approved cancellations may include a small fee (5%) to cover non-refundable payment processing charges.